Host/Hostess - Mamacita's Restaurant Hotel Indigo El Paso, TX

Position: Host/Hostess

Job Description:

We are seeking a friendly, energetic and organized host or hostess to join our restaurant team. The host or hostess is the first person to interact with patrons, it is imperative that the host is friendly, personable, informative and professional. The host or hostess is the face of the restaurant and provides guests with their first impressions of the establishment. You must be patient, excel at customer service, and alert to guest needs. You will welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Required Skills and Requisites:

• High school degree or equivalent; or relevant work experience
• Legally able to serve alcohol
• Willing to work nights and weekends
• Physically able to wipe down table tops, chairs, and booths; able to pick up debris from floor; able to carry 25 or more pounds; able to push vacuum or mop
• Physically able to stand and move during the length of shift; able to bend and kneel through shift
• Must pass background check
• Able to perform basic mathematics
• Friendly "people-person"; polite and courteous to all patrons
• Works well as part of a team and on individual tasks
• Eager to learn and grow with restaurant

Responsibilities and Duties:

• Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
• Answers phone calls and gives basic information on reservations, availability, restaurant hours and services
• Keep track of the waiting list and open tables
• Assign tables to guests depending on party size, waiter/waitress availability
• Accurately quote wait times to patrons
• Alert and call guests to host stand when the table is bussed and cleaned
• Escort guests to table and present food and drink menus
• Answer patron questions regarding menu items; recommend or suggest items as needed
• Takes patrons' drink orders
• Observe and assists in preparing unoccupied tables for customers by wiping surface top, removing debris, and ensure seats are
• Assist with wait staff side work and opening and closing duties
• Take orders over the phone and pack prepared take-out orders

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.