Host/Hostess

Job Summary

The host/hostess is the first point of contact upon a guest’s arrival to the restaurant. The host/hostess is responsible for providing a warm/friendly greeting to the guest immediately upon arrival through the entrance. The host/hostess will be responsible for seating guests and providing menus to them on a timely basis.

Summary of Essential Job Functions

• Greet and seat all guests within a timely manner
• Present clean menus to guest as well as the daily or nightly special
• Accept reservations and properly transfer them into the reservation book
• Observe tables to keep track of clean, dirty, and occupied tables
• Clean, organize, and stock menus at host area
• Answer phone calls in a professional manner
• Interact with guests
• Assist servers, as needed
• Polish glasses and silverware
• Assist with setting tables
• Ensure presentation of restaurant is always up to standards

Job Skills and Qualifications

• Ability to multitask
• Possess good communication skills
• Customer service skills
• Attention to detail
• Punctuality
• Ability to hand high-pressure situations
• Problem solving
• Willingness to learn