Humewood Hotel is a respected hospitality establishment in Port Elizabeth, known for its prime location, high standards of cleanliness, and commitment to guest satisfaction. With a strong reputation for service excellence and a focus on continuous improvement, the hotel offers a well-rounded hospitality experience supported by dedicated teams across all departments.
We are seeking an experienced and driven management professional to join our leadership team. This role is suited to an individual who leads by example, values operational excellence, and is committed to maintaining and enhancing service standards. The successful candidate will play a key role in overseeing daily operations, supporting and developing staff, and ensuring an exceptional guest experience aligned with the hotel’s values and objectives.
This is an opportunity to contribute strategically to a well-established hotel environment while making a meaningful impact through effective leadership and sound operational management.
- Develop strategies and execute activities to drive financial results, guest satisfaction, employee efficiencies, and to grow overall Premier Hospitality Group revenues.
Operations:
- Plan, direct, monitor and control daily operations of Premier Hospitality Group
- Arrange and assert staff working times via means of roster and timesheet
- Liaise with all departments and hotels to ensure ultimate guest satisfaction and smooth operations
- Demonstrate honesty, integrity and also lead by example.
- Develop and implement current and long-range operational goals, objectives, plans and policies for approval by Tramarco Group of Companies Directors and Management
- Set expectations and hold the Premier Hospitality Group management team accountable for implementing strategy and brand initiatives.
- Advocate sound business decisions
- Oversee the co-ordination of all phases of conferencing, events or group restaurant bookings held in the Hotel; assist in program planning and menu selection accordingly.
- Prepare all typed template materials like proposals, contracts, and change forms and all other inter-departmental forms accurately.
- Maintain valid objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
- Monitor all correspondence to ensure it meets with Hotel policy and procedures
- Continuously challenge the management team to improve operations. Create and adjust performance standards as necessary
Human Resources:
- Arrange and assert staff working times via means of roster and timesheet
- Set expectations to hire, develop, and retain a top-performing management team by reinforcing the need for strong functional expertise, creativity, and entrepreneurial leadership in the operation.
- Focus on building teams to deliver results.
- Develop and implement goals and objectives to provide employees with tools necessary to function
- Encourage positive working relationship between all departments.
- Provide training opportunities and evaluate performances
- Provide for the fair and equitable treatment of all employees.
- Work closely alongside Tramarco Group of Companies Human Resources Team to hire, invoke discipline, allocate leave and terminate employees accordingly
Financial Management and Reporting:
- Oversee the annual operating budget, including capital expenditures, to achieve or exceed budget expectations for the Premier Hospitality Group as expressed by Directors
-Compile, export and submit all reports required to directors and head office as necessary
- Revise all reports submitted from Heads of Department to ensure accuracy
- Work closely with heads of departments and directors as well as finance to ensure all aspects of each event or sale is cost effective and serviced both clients and hotel needs.
- Control and oversee petty cash transactions, minimising spending wherever possible.
-Prepare and review business plans and operating budgets, coordinate development, and monitor results of actual performance versus the annual budget.
Marketing; Public Relations; Guest Relations:
- Develop and monitor public relations policies designed to promote the image of Premier Hospitality Group and build brand awareness and guest loyalty.
- Ensure development and implementation of an ongoing marketing plan.
- Focus the management team on delivering services and products to meet or exceed guest expectations and to increase guest loyalty.
- Develop trusting and respectful business partnerships to create revenue opportunities
- Attend conferences and meetings necessary to acquire possible contacts for revenue opportunities
- Oversee correction of guest concerns and complaints
- Communicate and interact with guests to ensure word of mouth marketing
Hotel Management
Relevant Tertiary Education - Tourism Management or Operations Management
R360,000.00 to R400,000.00 per Annum