Guest Services Liaison | Luxury Hotel | Umhlanga
Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience.
Key Responsibilities:
Welcoming guests and ensuring their needs are met throughout their stay.
Assisting with check-ins, check-outs, and guest queries.
Acting as the main point of contact for guest relations, providing personalised service.
Liaising with other departments to ensure seamless service delivery.
Handling complaints and resolving issues in a professional and timely manner.
Requirements:
Previous experience in a guest-facing role within the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a guest-focused approach.
Professional appearance and manner.
Ability to work effectively in a high-pressure environment.
Package:
Salary: R8,000 per month.