Guest Service Manager

Are you a leader who thrives on delivering exceptional guest experiences? If you’re passionate about service excellence and team leadership, we want you on our team!

Responsibilities:

• Lead and develop a high-performing Guest Services team through training, coaching, and performance management.
• Ensure seamless guest service from arrival to departure, maintaining impeccable service standards.
• Actively manage reservations and same-day inventory to maximize revenue and upselling opportunities.
• Support the breakfast service team to enhance guest experiences.
• Handle guest concerns with quick and effective resolution, empowering the team to make service-focused decisions.
• Maintain compliance with emergency response standards and safety protocols.
• Oversee personalized recognition and VIP guest experiences.
• Collaborate closely with operational leaders to uphold hotel standards and service excellence.

What you bring:

• Proven leadership experience in guest services or front office operations.
• Previous experience as a Guest Services Manager or in a departmental management role.
• Experience in training and coaching supervisors to enhance team performance.
• Strong ability to motivate, develop, and inspire a team.
• Exceptional problem-solving skills and a proactive approach to service recovery.
• Experience with revenue management and an understanding of inventory control.
• Availability for flexible shifts, including weekends and holidays.
• Proficiency in Excel and Word; experience with OPERA is an asset.

Cambridge Suites Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are dedicated to maintaining a barrier-free environment. If you require accommodation during the hiring process, please let us know.