Concierge

Key Responsibilities:

• Provide courteous, efficient, and accurate guest service that exceeds expectations

• Assist with all lobby services, including greeting, luggage handling, valet parking, and guest rooming

• Maintain thorough knowledge of hotel services, amenities, and local attractions to provide helpful recommendations

• Communicate clearly and professionally with team members through logbooks and email

• Respond to guest concerns with confidence, ensuring satisfaction and loyalty

• Support other areas of guest service,s such as switchboard, front desk, night audit, and security when needed

• Follow all emergency procedures and report safety issues or incidents promptly

• Take initiative to promote upselling opportunities and enhance the guest experience

What You Bring:

• Excellent interpersonal and communication skills

• Strong problem-solving skills and a guest-first mindset

• Ability to work effectively in a fast-paced environment

• Previous experience in hotels or guest services is an asset

• Valid Class 5 driver’s license and clean driver’s abstract required

• Ability to lift luggage and assist with valet parking