Guest Service Agent - Hotel

  The EVEN hotel of Ann Arbor is looking for a Guest Service Agent.   We have an openings for full or part time candidates.   Schedule can be flexible, weekend availability is necessary.  Typical shifts are 7:00am - 3:00pm and 3:00pm - 11:00pm.  The successful candidate will: 

• Greet and register guests, providing prompt and courteous service.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
• Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.
• Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. 
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
• Perform any other job related duties as assigned.

•  Must be 18 years or older
• Must have the ability to communicate in English. 
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times. 
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to use a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with customers, with high levels of patience, tact and diplomacy. 
• Ability to establish and maintain effective working relationships with associates and customers.
• Ability to stand and move throughout front office and continuously perform essential job functions. 
• Ability to access and accurately input information using a moderately complex computer system. 
• Ability to observe and detect signs of emergency situations.