Guest Service Agent

The company :

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

 With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

 At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio

Activities :

• Provide outstanding customer service for all of our hotel guests
• Effectively and Efficiently Check In/Out all of Hotel Guests
• Excellent communication skills both verbally and electronic
• Ability to accurately inform guests of hotel facilities and events currently happening in London
• Fundamental understanding of Opera POS system
• Accurately posts all transactions that occur during shift and complete required paperwork
• Establishes and maintains rapport with guests for their entire stay.
• Gives guests directions to elevators, promotes hotel facilities and answers any questions.
• Acts as Concierge by providing maps, directions and information as needed such as local restaurants, entertainment and attractions.
• Works to obtain the best occupancy and average daily rate by assessing the guest’s needs.
• Interacts politely and professionally with all guests, suppliers, delivery people, and all other hotel employees.
• Communicates with all departments within the hotel to ensure operations are running smoothly

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in Englis
• must be trained in doing Night Audit duties
• Excellent organizational, interpersonal and administration skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.