Guest Relations Officer

To provide an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between departments to enhance guest satisfaction.

• Grade 12 (Matric) or equivalent qualification.
• A tertiary qualification in Hospitality Management or similar (advantageous).
• Minimum 1–2 years’ experience in Front Office or Guest Relations within a 4–5 star hotel environment.
• Proficiency in property management systems (e.g., Opera, Protel, or similar) and MS Office Suite.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service orientation.
• Attention to detail with high levels of accuracy and initiative.
• Professional, well-presented, and confident demeanor.
• Organised and able to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Flexible to work shifts, weekends, and public holidays as required