Guest Agent Supervisor

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Agent Supervisor at the Marriott - Walnut Creekr!

Purpose for the Position:

To coordinate front office activities of hotel or motel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.

FEATURED BENEFITS:

*Medical, Dental, Vision, Life and Disability Insurance

*FSA

*Employee Assistance Program    

*401K with Company Match

*ROTH 401K

*Growth opportunity

*Paid Time Off

*Sick Time Off

Essential Responsibilities:

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of hotel activities.
• Answers inquiries pertaining to hotel policies and services.
• Greets important guests.
• Arranges for private telephone line and other special services.
• May patrol public rooms, investigate disturbances, and warn troublemakers.
• May interview and hire applicants.
• May receive and process advance registration payments.
• May send out letters of confirmation or return checks when registration cannot be accepted.
• All other duties as assigned by a manager or supervisor.

Skills and Abilities:

Ability to communicate efficiently

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.