Gift Shop Supervisor

Why We Need Your Talents:

The Lead Gift Shop Team Member is responsible and accountable for: the successful operation of the Gift Shop; ensuring the guests of the gift shop have an enjoyable experience during their visit to Live! Casino & Hotel; and demonstrating the Live! Casino & Hotel service standards of Clean, Safe, Fast, Friendly and Fun.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Where You Will Make An Impact:

• Assist with the developing and training Team Members to ensure excellent Customer Service and Product Knowledge
• Continually giving feedback on Team Members on their individual development and completing their review process in a timely manner
• Completing schedules two weeks prior and ensure the department stays within their budget
• Setting the example for Team Members
• Understanding must always be ready to step up in the absence of Team Member
• Manages and maintains for the daily operations of the gift shop
• Evaluating and purchasing gift shop merchandise and maintaining inventory
• Maintain inventory to ensure minimum shrinkage
• Works with sales, marketing and corporate on promotional needs
• Review gift shop activities with the Retail Manager as necessary
• Meet with department directors and managers as necessary
• Participate in buying processes and events as deemed appropriate by manager
• Other duties as assigned.

Job Requirements (skills, knowledge, and abilities) 

• Ability to read, speak clearly, and listen. Exceptional communication skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment. Able to complete reports.
• Ability to analyze and interpret departmental needs and results
• Ability to accept constructive criticism and correct faults and issues as directed and or warranted. Knowledge of company policy procedures.
• Ability to read basic instructions and perform basic mathematical functions. Ability to also solve complex problems.
• Knowledge of good customer service techniques

Educational Requirements

• A high school diploma or GED equivalent.
• Retail customer service training would be a plus
• At least One (1) – Three (3) years’ experience in retail supervisory processes and personnel. Supervisory or team leadership experience a plus.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Ability to stand for long periods of time without sitting or leaning.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.