General Manager

Summing it up

The General Manager will oversee daily operations across all departments—including guest services, housekeeping, and maintenance — ensuring seamless coordination and top-tier service. Responsibilities include managing budgets, driving revenue growth, maintaining high standards of cleanliness and safety, and cultivating a positive team culture.

Success in this role requires strong leadership, operational expertise, and a deep understanding of hospitality trends and guest expectations. The ideal candidate will be a hands-on manager with excellent communication skills, a commitment to quality, and a proven ability to inspire and motivate staff.

What you'll be doing

• Direct operation of the hotel to drive revenue, manage costs and maintain quality standards.
• Lead the property as its brand & culture ambassador and create an environment where team members feel inspired and engaged.
• Develop the annual budget and sales & marketing plan while ensuring the budget goals in all departments are attained.
• Shape customer feedback to be constructive and provide strategic direction to continuously improve overall ratings.
• Be active in local community organizations.  
• Embody leadership by setting performance goals for employees, hands-on coaching & support. Innovate & reward those high achievers.

Who you are

• You have 5+ years experience as a leader in a hotel or resort environment.
• Strata title resort experience considered an asset.
• A desire to continue learning with an understanding of hotel management practices, relevant laws and guidelines.
• Computer proficiency, you’re competent in Microsoft Outlook, Word & Excel.
• The safety and well-being of your team is important to you and you can act in emergency situations.
• Possess a valid driver’s license.
• You have strong working knowledge of property management systems and other industry software.

Who we are

Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.

This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.