General Manager, 97 West

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community while simultaneously driving food and beverage sales to ensure the success and profitability of Hotel Drover and 97 W.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who has the ability to lead a team to sell the vision of Hotel Drover—a vision that inspires people to come experience a tried and true Texas adventure in the heart of the Fort Worth Stockyards.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right General Manager for 97W Kitchen + Bar will be as inspired and passionate about this vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

• Embodies the shared values of Hotel Drover
• Assist in providing guidance and direction to ensure overall departmental success.
• Manage, lead, develop and hold managers/supervisors accountable in all food and beverage areas within Hotel Drover.
• Responds to guest inquiries and coordinates special arrangements and requests.
• Maintain quality goals, specifically by appropriate and persistent follow-up on personal observation, in-house observation/reports, guest comments and external quality reports.
• Respond effectively to internal audit reports and recommendations. Creates action plan for improvements.
• Continuously stays informed of regional, local, and national trends.
• Works effectively with the marketing team in the development of successful, result-oriented F&B advertising, public relations.
• Participates in the hiring process by interviewing potential team members and selecting those that best meet team needs.
• Oversees training program for all 97 West team members and has daily check-ins with new staff.
• Assists in achieving budgeted revenues, controls expenses, and maximizes profitability within assigned areas.
• Holds all team members accountable and follows through on documentation process in timely manner.
• Assists in developing and implementing new menu ideas, wine list, pricing and marketing programs.
• Ensures guests receive outstanding, consistent, exceptional service by circulating through each food & beverage area.
• Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures all dining, service and kitchen areas are clean and properly set up.
• Maintains sufficient inventory of food, supplies and equipment and orders as needed. Participates in weekly/monthly inventories.
• Prepares and submits liquor and supply orders. Ensures equipment is properly maintained.
• Ensures department follows all standard food handling, TABC, sanitation and health department guidelines.
• Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.
• Creates weekly schedules, edits daily payroll, processes tip sheets, and approves time away from work within company policy.
• Other duties, as assigned.

MUST HAVES:

• Ability to monitor labor as required by anticipating business activity while ensuring positions are staffed.
• Requires ability to serve the needs of guests through verbal face-to-face interactions.
• Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills.
• Strong attention to detail and the ability to handle multiple tasks.
• Must complete alcohol awareness certification as scheduled upon employment.
• Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Must obtain Serve Safe Certificate within 30 days of employment.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
• Clean appearance and professional demeanor.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management desired.
• TABC Certification completed prior to training. 
• 5 or more years of related and progressive Food & Beverage experience with 3 years as a manager in similar setting.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.