General Manager

The General Manager will oversee the operations of the hotel including guest rooms and suites, font office, housekeeping, engineering, and food and beverage.  This role is responsible for leading financial management by driving revenue goals, managing expenses, and making data-driven decisions to optimize profitability and operational efficiency.  They will lead multidisciplinary teams, manage staffing, ensure quality and compliance, enhance guest experience, drive human resources functions, foster community engagement, and ensure brand standards are met. 

Essential Functions 

• Oversee all hotel operations including guest rooms, front office, housekeeping, engineering, and food and beverage, while ensuring consistent delivery of brand standards and exceptional guest service. 
• Lead financial management by preparing annual budgets, creating forecasts, reviewing financial statements and P&L reports, managing expenses, and meeting or exceeding revenue and profitability targets.  
• Assume overall responsibility for revenue management, forecasting performance, and making data-driven decisions to maximize profitability and operational efficiency.  
• Manage and inspire multidisciplinary teams across departments—Rooms, Sales, Marketing, Food & Beverage, and Engineering/Maintenance—fostering professional development, ongoing training, and a positive workplace culture.  
• Collaborate with department heads to conduct quality audits, establish performance expectations, and implement continuous improvement initiatives.  
• Develop and execute effective staffing and scheduling strategies to ensure optimal service levels and operational coverage while controlling labor costs.  
• Oversee guest experience management, proactively addressing concerns and supporting staff to exceed evolving guest expectations across both properties.  
• Maintain strong communication channels with ownership through regular reporting on financial and strategic objectives, forecasting, and performance reviews.  
• Promote community involvement and leadership aligned with the hotel brands through participation in local organizations and industry groups. 
• Drive human resources functions, including employee motivation, training, benefits administration, and compliance with company policies, to ensure high employee engagement and retention.  
• Ensure compliance with all regulatory requirements, licenses, permits, and safety guidelines, including OSHA/MSDS, maintaining safe and compliant working environments at both properties. 
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, brand guidelines, and safety and security procedures. 
• Perform all additional duties as assigned by management. 

Skills and Abilities 

• Strong leadership skills and the ability to apply them in a dynamic environment. 
• Participate in establishing goals and objectives for department. 
• Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics. 
• Must be able to define problems, collect data, establish facts, and draw valid conclusions. 
• Understand and align with the mission, vision, and goals of the hotel. 
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy. 
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills. 
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team. 

Physical Requirements 

The minimum physical requirements for this position include but are not limited to: 

• Must be able to lift and/or carry up to 40 pounds  
• Ability to stand for extended periods of time 
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in-person and phone conversation 
• Ability to bend and twist, push, and pull, stoop, and kneel 

 Pay: The salary range for this position is $95k-$110k annually based on experience and is bonus eligible based on performance.

Physical Requirements 

The minimum physical requirements for this position include but are not limited to: 

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests 
• Ability to stand for extended periods of time 
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
• Ability to bend and twist, push, and pull, stoop, and kneel 
• Ascend and descend a ladder 

Reasonable Accommodation Statement 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Disclaimer 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@peregrineHG.com.    

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace. 

I acknowledge that I have received, read, and understood the job description. I understand the responsibilities, duties, and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the company's needs.