General Manager

NEW OPPORTUNITY:
General Manager
Microtel Inn & Suites by Wyndham Kanata (Ottawa West), ON

HOTEL LOCATION & COMMUNITY OVERVIEW
Situated in Kanata, ON, on the unceded and traditional territory of the Algonquin Anishinaabe People, Microtel Inn & Suites by Wyndham is ideally located for both leisure and business travelers. Kanata, whose name derives from the St. Lawrence Iroquoian word meaning “village,” is a thriving suburban community in western Ottawa. The land is rich in history, reflecting the enduring presence and ongoing contributions of the Algonquin Anishinaabe People to the region. A well-positioned part of the community, the hotel is close to the Canadian Tire Centre and directly across from Tanger Outlet Shopping Mall, providing easy access to shopping, entertainment, Ottawa’s core, and surrounding communities. 

ABOUT THE HOTEL
Opened in the summer of 2022, the Microtel Inn & Suites by Wyndham Kanata Ottawa West is a 106-room, modern hotel designed for comfort and connection. Amenities include a pool, fitness centre, complimentary breakfast area, Lobby Bar + Lounge, and meeting space for local gatherings and business events.  

YOUR OPPORTUNITY 

This is more than a traditional hotel management role—it’s an opportunity to build a lasting legacy. As General Manager, you will have full ownership of the hotel’s success, leading everything from team development and guest experience to operational excellence and financial performance. You’ll work in close partnership with MasterBUILT Hotels and Wyndham to ensure the property consistently meets and exceeds brand standards, while fostering a strong, motivated team and an exceptional guest experience. 

This is a rare chance to combine business leadership, community engagement, and meaningful purpose. You’ll be the face of Microtel Kanata, helping to create a place where guests feel welcome, team members feel supported, and the community feels proud. 

WHY JOIN MICROTEL KANATA? 

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the mid-scale segment of the market. Part of the Wyndham Hotel Group’s family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data). 

Within Canada, Microtel is one of the fastest growing new construction hotel brands in the country. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to expand the brand across Canada. 

Microtel Kanata is managed by MasterBUILT Hotels - a leading hotel development, investment and management company in the country, and owned in partnership with Eeyou Companee and Tawich Development Corporation. 

As a MasterBUILT-managed hotel, you will join an inclusive and impactful team who believes in building enduring relationships; creating positive team environments; entrepreneurial spirit; and delivering WOW through authentic service and genuine care. 

WHAT YOU'LL DO

As part of the leadership team, you’ll have the opportunity to help shape the hotel’s personality and service culture. You’ll have the support of a strong corporate team and the autonomy to make decisions that fit the local market and community. 

Responsibilities Include: 

• Lead all aspects of day-to-day hotel operations, ensuring a consistent, brand-compliant Microtel Inn & Suites experience for guests. 

• Build, coach, and retain a high-performing team culture rooted in guest service, respect, inclusion, and pride in the hotel and local community. 

• Drive strong financial performance through disciplined labour management, cost control, forecasting, and collaboration with MasterBUILT’s support teams. 

• Maintain high guest satisfaction by actively monitoring service delivery, guest feedback, and online reputation, and addressing opportunities in real time. 

• Ensure full compliance with Microtel brand standards, health and safety requirements, and internal policies and reporting expectations. 

• Collaborate closely with MasterBUILT’s corporate support teams across operations, sales, revenue management, marketing, human resources, and accounting. 

• Act as an ambassador for Kanata, building meaningful relationships with local businesses, suppliers, schools, and community partners to strengthen the hotel’s presence and reputation. 

WHAT YOU BRING

• 5+ years of progressive hospitality or leadership experience. 

• Strong recruitment, training, and leadership skills—able to lead and coach a team from the ground up. 

• A proven record of balancing guest satisfaction and financial performance. 

• Community-minded with experience or interest in Indigenous relations and local partnerships. 

• Previous experience with budgeting, forecasting, and operational decision-making. 
• A hands-on, positive approach – the ability to roll up your sleeves and lead by example. 

WHAT WE OFFER

• Competitive compensation package with performance bonus.
• May be eligible for relocation allowance.
• Temporary housing support may be available if relocating.
• Comprehensive training and leadership development.
• Potential for career advancement within the MasterBUILT Hotels network.
• The opportunity to make a lasting mark in a great community.

COMMITMENT TO RECONCILIATION

MasterBUILT Hotels is committed to reconciliation and to creating inclusive workplaces that reflect the communities we serve. We encourage applications from Indigenous candidates and those passionate about hospitality, inclusion, and community leadership. 

HOW TO APPLY

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/901. 

We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.