Job Summary: The role of Front Office Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Job Responsibilities:
Attend weekly management meetings when required
Assist front desk with their duties/ help create their daily procedures
Troubleshoot system errors
Answer phones and respond to emails
View and organize reservations
Resolve and/or follow-up on guest complaints or issues
Ordering and inventory
Responsible for covering hourly shift
Communicates with team in daily pre-shift meetings providing direction and information related to that shift
Assist with any other reasonable request
Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs
Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest
Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties
All other duties as assigned
Education and Experience:
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred.
Experience in hospitality preferred
At least 1 year experience in a supervisory role preferred
Knowledge, Skills, & Abilities:
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to identify and resolve issues related to position independently
Strong attention to detail and ability to meet deadlines
Commitment to delivering excellent customer service
Ability to convey information and ideas clearly
Ability maintain composure under pressure
Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
Be organized, proactive, productive, and self-motivated showing a positive attitude