Front Office Manager - theWit Hotel
theWit is seeking an engaging, friendly and detail oriented Hotel Front Office Manager (FOM). This individual will be directly responsible for the Front Desk and assist the Director of Front Office & the Director of Operations in leading the guest services team.
The Front Office Manager is responsible for managing front desk guest service operations while supporting the management team in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and operational efficiency across all departments.
The FOM will assist in hiring team members, managing performance, communicating feedback, administering discipline and training the team in the successful execution of their jobs. Responsibilities include working with our accounting team and being the primary contact for Hilton guest inquiries, rewards reimbursements, and account reconciliation.
The Front Office Manager provides impeccable guest service and is a role model for delivering exceptional guest experiences.
Exceptional Customer Service both to our guests and team members.
Business & Financial Skill with the highest standard of care in managing guest transactions, financial reporting, cash management, account reconciliation, and confidential data.
Coach & Trainer leading team members to success and helping deliver memorable guest experiences throughout the hotel.
Premium Brand Experience with a proven track record in management and leadership of teams.
ADDITIONAL QUALIFICATIONS:
1. Communicate in the primary language of the hotel.
2. Display the proper uniform/dress at all times and be well groomed.
3. Be flexible since we are running a 24/7 hotel operation.
4. Must be able to arrive to work in a timely, consistent and predictable fashion.
5. Requires a minimum of 4 years hotel management experience with a proven track record for success in Guest Services, Conflict Resolution and Service Recovery.
6. Embrace theWit's culture where our people are our greatest asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity our of our people, which mirrors the diversity of the guests we serve.
7. Be the Hotel expert in Hilton service and guest rooms standards understanding the numerous requirements to operate as a Hilton branded hotel.
8. Lead hotel communication as it relates to arrival patterns, company resume information and events impacting guest stays.
9. Schedule effectively all Front Office Team Members incorporating Front Desk, Bellman, Doormen, Concierge and Valet according to labor forecasts and standards.
Required Skills
• ESSENTIAL PHYSICAL REQUIREMENTS: • Ability to stand for an entire shift. • Ability to reach, bend, stoop, lift, push and pull. • Must be able to stand for extended periods of time, and lift and carry up to 30 pounds. • Ability to work in front of a computer monitor for extended periods of time. • Ability to tolerate moderate temperature changes in the building. • Ability to handle repetitive motion of the wrists, hands and fingers. (4 to 6 years)
• Hilton Experience (1 to 3 years)
Required Education
• Four-year degree, High School Diploma/GED and equivalent experience and two to three years of full employment in a related position. Hotel experience required.
• Hilton Experience
About the Company
A uniquely different type of hospitality management company, we innovate businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise. We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.
Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.
We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
Compensation: $50,000-$55,000 per year