Description
Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, people-focused environment where no two days are the same? We are looking for a Front Office Ambassador to be the welcoming face and guiding hand of our team, ensuring every guest feels valued from arrival to departure.
Please kindly apply here or forward your CV to [Email Disabled] for consideration.
What You’ll Do:
As a Front Office Ambassador, you’ll play a key role in the complete guest journey:
Extend a warm welcome to guests, assist with parking and luggage, and ensure smooth check-ins
Room guests and provide friendly, professional assistance throughout their stay
Manage guest accounts, process payments, and ensure accurate billing at check-out
Handle phone calls, reservations, and face-to-face guest queries with efficiency and care
Maintain records and act as the central hub of information for guests and the team
Share your knowledge of the hotel and city, ensuring guests have the best experience possible
Bid farewell to guests with professionalism, leaving them with lasting positive memories
What We’re Looking For:
Matric (essential)
Hospitality-related tertiary qualification (advantageous)
Previous experience as a Front Office Receptionist, ideally in a 4* establishment
Valid driver’s license & ability to assist with driving and luggage handling
Strong computer literacy (MS Office, Opera experience advantageous)
Flexibility to work various shifts and across multiple functions
Professional, neat appearance and excellent communication skills
Service-driven with a passion for people and hospitality excellence
What’s in It for You:
A supportive and empowering work environment
Competitive remuneration package with risk benefits
21 working days leave per annum
Additional company benefits
Ongoing training and career development opportunities
We offer
Medical Aid Contribution, Provident Fund Contribution