Front Desk Manager

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options
• Associate Travel Program Discounts

Front Desk Manager will manage the areas of guest registration, PBX, bell operations, reservations, night audit and shuttle service to maintain the highest level of guest satisfaction. Must wear a nametag. A neat and clean appearance must be maintained at all times. BS/BA in Hotel Administration, Business Administration desired. Must have 3 –4 Years’ experience in guest service/hotel experience; supervisory experience preferred. Physical requirements include speaking, listening, and moving about, usually while standing up for a significant portion of the workday. Associate benefits include medical, dental, paid time off and 401K.

Duties to include, but not limited to:

• Same duties and skills as Front Desk Supervisor and Front Desk Agent.
• Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs.
• Maintain procedures for security of moneys, guest security and emergency procedures.
• Manage in compliance with local, state, and federal laws and regulations.
• Responsible for the training, development, and performance evaluations for employees under supervision.
• Ensure corrective action is taken to resolve guest complaints.
• Maintain procedures for hotel accounting, credit control and handling of financial transactions.
• Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labor costs and related expenses.
• Serve as member of Management Team, Manager on Duty (when required) and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.
• Customarily and regularly directs the work of at least two or more other full time employees or their equivalent.
• This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.