Front Desk Lead, Holiday Inn

Delaware North Parks and Resorts is seeking full-time Hotel Front Desk Leads to join our team at Holiday Inn in West Yellowstone, Montana. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationship with our guests from all over the world, creating exceptional experiences for all.

Life in West Yellowstone

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone with close access to Grand Teton National Park and the historic town of Cody, Wyoming, each day inspires in special places like this.

• Shared apartments/rooms available for $85/ week
• Housing costs include utilities and wifi 
• Coin-operated laundry on-site
• Free weight room available
• Free use of Holiday Inn pool
• Holiday Inn associates qualify for IHG employee discounted room rates-  Rates vary depending on booking location and availability
• Access to tons of outdoor activities including:
  • Exploring the 2.2 million acres of Yellowstone National Park
  • Visiting nearby hot springs, geysers, and hotpots
  • Hiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much more

Benefits at Holiday Inn

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Friends and family discount on IHG room rates
• 50% off meals and electric bike rentals
• Free Yellowstone Tour with Yellowstone Vacation Tours (purchase of park entrance pass required)
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months. Team members receive 50% off meals on workdays. 

• Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problems
• Provide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputes
• Support leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team members
• Check and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the team
• Facilitate communication between the team members of all levels and guests
• Implements and maintains Delaware North policies and procedures

• Prior customer service experience and able to work in a fast-paced environment
• Basic math and computer skills, as well as experience operating various office equipment
• Good interpersonal skills as well as verbal communication skills, reading, writing and speaking clearly in English
• Ability to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and rules to solve them
• Able to maintain confidential guest information and comply with PCI standards
• No high school diploma or GED required

• Frequent standing, bending, walking, and lifting and climb stairs during shifts