Front Desk Associate -New Hotel- Wandering Buffalo

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up! 

Job Summary: As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. 

Duties/Responsibilities:  

• Perform all check-in and check-out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service 
• Know emergency procedures and how to respond
• Complete daily reports, audit correspondence, as required by the shift 
• Receive and confirm credit cards for validity and acceptability 
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready 
• Manage online and phone reservations 
• Respond to Guest complaints in a timely and professional manner 
• Create incident reports for guest injuries/issues when required 
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy 
• Performs other related duties as required or asked by Supervisor
• Ensure setup is complete each morning for the barista station and fresh foods and beverages are always available during the service hours
• Demonstrate excellent menu and product knowledge
• Prepare and serve beverage (hot and cold) and food (small bites) orders while guests are in the dining area. Checking in as necessary
• Clean the Bistro area, including the tables, chairs, and buffet bar as needed, and empty garbage
• Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
• Address visitor questions and requests promptly, courteously, and efficiently
• Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
• Maintain adequate supplies of items such as clean glassware, dishes, or trays
• Fill beverage and ice dispensers
• Stock cabinets or serving areas with condiments and refill condiment containers
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and use required safety equipment
• Performs other related duties as required

Required Skills/Abilities:  

• Proficient in Microsoft Office Suite or similar software 
• Work experience as a Front Desk agent preferred 
• Level5 High Touch service 
• Food Safety Certification
• Excellent communication and organizational skills 
• Flexibility with shifts and scheduling 
• Must be available weekends and/or holidays 
• Must have transportation to and from work 
• Must have stellar attendance and punctuality 

Education and Experience:  

• High School diploma

Physical Requirements:  

• Must be able to remain in a stationary position during shift. 
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.