Front Desk Associate

 Front Desk Associate

**Location:** 1707 Roberta Ave. Ruston, LA 71270

**Company:** Fairfield by Marriott Ruston

**Position Type:**Full Time Monday-Friday 7AM-3PM

Position Summary:

We are seeking a friendly, professional, and customer-oriented Front Desk Associate to join our team at the Fairfield by Marriott Hotel. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. You will provide excellent customer service, assist with guest check-ins and check-outs, handle inquiries, and manage a variety of administrative tasks to ensure smooth operations.

Key Responsibilities:

   Guest Service Excellence:

• Greet guests warmly and professionally as they arrive at the hotel.
• Assist with check-in/check-out procedures, ensuring a smooth and efficient process.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Address guest concerns and issues promptly, ensuring complete guest satisfaction.

• Administrative Support:

• Handle phone calls, emails, and other communications in a timely manner.
• Process reservations and cancellations accurately.
• Manage guest billing, including processing payments and issuing receipts.
• Ensure guest information is entered into the reservation system accurately.
• Assist with administrative tasks such as filing, faxing, and maintaining accurate records.

• Hotel Operations Support:

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
• Ensure hotel lobby and common areas are clean, organized, and inviting.
• Monitor guest satisfaction and communicate feedback to management for continuous improvement.
• Assist with inventory management of hotel supplies and amenities as needed.

• Safety and Security:

• Follow hotel security protocols to ensure the safety of guests and staff.
• Monitor key distribution and ensure that room keys are managed properly.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Previous Marriott front desk, customer service, or hospitality experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in basic computer skills (Microsoft Office, hotel management software, etc.).
• Positive, friendly attitude and a strong commitment to guest satisfaction.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs.
• Ability to operate a computer, phone, and other office equipment.

Why Join Us?

At Fairfield, we are committed to creating a great work environment that values teamwork, respect, and growth. By joining our team, you will have the opportunity to develop your career in the hospitality industry and make a positive impact on the guest experience.

We offer competitive compensation, flexible scheduling, and a supportive team environment. If you are passionate about delivering exceptional service and creating memorable experiences for our guests, we would love to meet you!

**Benefits:**

- Competitive salary
- Health insurance, Dental, Vision, life and paid time off (Full time only)
- Opportunities for professional development and advancement.

**Application Process:**
Interested candidates should submit their resume  outlining their qualifications and experience.