Front Desk Assistant Manager - Scottsdale Camelback Resort

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.com

Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.com

Essential Functions:

• Reports to Front Office Manager
• Competent in all facets of Guest Services operations and procedures, inclusive of night audit.
• Flexible work schedule
• Will participate in our On Duty program.
• Keep strong communications between all resort departments to achieve maximum efficiency and maintain the resorts mission and vision statements.
• Assist with the initial and ongoing training, coaching, and counseling of all associates
• Responsible for managing reservation special requests and extended stay transfer avoidance.
• Assist in creating exchange reservations and allotment blocks.
• Assist department had with staff evaluations and administer performance appraisals in a timely manner.
• Assist in monthly Department meetings and training.
• Exercise cash control tracking and financial accuracy with daily shift revenue for front desk as well as maintaining accurate safe counts.
• Continuing effort to develop new ideas to ensure further growth, profitability and efficiency within the resort.
• Responsible for completing purchase and check requests within budgeted guidelines.
• Perform different administrative duties including but not limited to filing, updating records, etc.
• Perform all other duties as assigned.

Benefits: Eligibility after 60-90 days.

• Medical
• Dental
• Vision
• Life
• 401k
• PTO
• Quarterly Bonus
• Monthly Employee Appreciation
• Access to Resort Amenities

Skills Required:

• Excellent time management and organization skills
• Displays courtesy and professionalism in all contacts.
• Excellent Communication and Interpersonal skills
• Excellent written and oral communication skills.
• Intermediate knowledge of Computer Applications
• Can problem solve and handle confrontation.
• Excellent time management & organizational skills.
• Self-motivated.

Education/Experience:

• High School Diploma or equivalent
• 3 years of customer service experience required
• 1 - 2 years of supervisory experience preferred

Disclaimer:

The Vacatia, Inc., subsidiaries, and affiliates is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.