What’s the job?
As a Front Desk Agent – you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge loyalty program members by status and returning guests, in person, on the phone, or via online chat
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in hotel management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and hotel as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- May assist with other duties as assigned
Accountability
This job reports to the Front Office Manager.
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