Front Desk Agent

Essential Job Functions may include:

• Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
• Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
• Ensures all guest billing is accurate and up to date at time of departure.
• Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
• Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
• Ensures department adherence to company policies, procedures and standards
• Assist in providing staff with ongoing coaching, training and development.
• Coordinates hotel emergency procedures within the scope of defined plans.
• Prepare reports, handles special projects and assignments as required.

Requirements

• The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
• At least 6 months front desk experience
• Communicates effectively with guests/owners, other department supervisors and associates.
• Strong customer service skills
• Excellent communication and organizational skills
• Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $14 per hour

Requirements:

• Must be available to work various shifts, holidays and weekends
• Must have great customer service skills – all of our position come into contact with guests!

What does Sea Mist offer?

• Competitive Pay!
• Medical/Dental/Vision!
• Growth and Development Opportunities!