Food and Beverage Supervisor (Seasonal)

Managing Day-to-Day Operations

• Supervise and manage day-to-day operations of restaurant including quality and a high level of customer service.
• Ensures all service and sanitation standards in lounge, restaurant and room service areas.
• Reviews staffing levels to ensure that guest service, and operational needs.

Leading The Team

• Identify and facilitate the development of others through coaching and mentoring.
• Develop and monitor specific goals and objectives (daily).
• Ensures compliance with all food & beverage policies, liquor laws, food handling, standards, sanitation standards, and procedures.
• Encourages and maintains open, collaborative relationships with employees.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to the team, including setting and monitoring performance standards.
• Identifies the developmental needs of others.
• Ensures employees are treated fairly and equitably.
• Facilitate ongoing employee training and development.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Perform other reasonable job duties as requested.