Floor Lead, The Driskill Hotel

Who We Are:

At McGuire Moorman Lambert Hospitality, we create memorable experiences through thoughtful food, service, and design. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for refined hospitality rooted in storytelling, attention to detail, and a commitment to excellence. We proudly own and operate all our properties, selecting only projects that reflect our vision and values.

We’re honored to welcome The Driskill Hotel into the MML family—revitalizing Austin’s most iconic hotel while honoring its storied past. Within The Driskill, we operate three unique concepts:

• 1886 Café & Bakery, a charming nod to European coffee houses, offers French-inspired pastries and Texan favorites in a grand Victorian setting.
• The Victorian, a reimagined Western pub, features a two-level barroom, mezzanine lounge, live music, and bold, elevated fare.
• The Driskill Bar & Grill brings a fresh take on the classic American steakhouse with timeless design, impeccable service, and a menu built for both business and celebration.

Position Overview:

The Floor Lead oversees daily front-of-house operations in the hotel restaurant, ensuring seamless service, a well-organized dining room, and consistently high standards of hospitality. This role bridges the gap between management and service staff, leading the team during shifts, coordinating with the kitchen, and resolving guest concerns with professionalism.

What you'll do:

• Supervise front-of-house staff during assigned shifts, ensuring smooth operations and excellent guest service.
• Conduct pre-shift briefings to review menu changes, special events, VIP guests, and service priorities.
• Monitor dining room flow, manage reservations, and coordinate with the host stand for efficient seating.
• Support servers, bussers, and bartenders during high-volume periods, stepping in as needed.
• Liaise with the culinary team to ensure accurate, timely food and beverage delivery.
• Address guest concerns promptly, ensuring complete satisfaction.
• Maintain floor standards, table setups, and cleanliness in all guest areas.
• Assist with training and onboarding of new team members.
• Ensure compliance with health, safety, and sanitation guidelines.
• Complete end-of-shift duties, including side work checks, cash handling (if applicable), and reporting to management.

Why you'll want to work at MML:

• Health Benefits, Paid Time Off, Paid Holidays for Full Time Employees
• Gym, Restaurant, and Retail Discounts
• Wine Education Reimbursement
• Referral Incentives
• Volunteer Opportunities
• Career Advancement Opportunities

Qualifications:

• Previous experience in a supervisory role within a restaurant, hotel, or upscale dining environment preferred.
• Strong leadership, communication, and problem-solving skills.
• Active TABC and ServSafe certification required.
• Ability to work in a fast-paced, guest-focused environment.
• Professional appearance and demeanor. 
• Flexibility to work mornings, evenings, weekends, and holidays.
• Ability to stand/walk for extended periods and lift up to 25 lbs.