F&B Operation Manager

Company Description

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

We are seeking an experienced and dynamic F&B Operation Manager to join our team in Miri, Malaysia. As a key member of our management team, you will oversee all aspects of food and beverage operations, ensuring exceptional guest experiences while maximizing profitability and efficiency.

• Develop and implement strategic initiatives to enhance F&B operations across multiple venues
• Ensure consistent delivery of high-quality food and beverage services that meet or exceed guest expectations
• Manage and optimize inventory, costs, and labor to maximize profitability while maintaining service standards
• Collaborate with culinary teams to develop innovative menus and promotional offerings
• Oversee staff training and development programs to maintain service excellence
• Ensure compliance with food safety regulations, health codes, and company policies
• Analyze financial reports and key performance indicators to drive continuous improvement
• Foster a positive work environment that promotes teamwork and employee engagement
• Manage vendor relationships and negotiate contracts to ensure cost-effective procurement
• Implement and maintain quality control measures across all F&B outlets
• Respond to and resolve guest feedback and complaints in a timely and professional manner
• Participate in budgeting and forecasting processes for F&B operations
• Stay current with industry trends and implement innovative practices to maintain a competitive edge

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum of 4-5 years of experience in senior F&B management roles
• Proven track record of successfully managing multiple food and beverage outlets
• Strong leadership skills with a focus on operational efficiency, guest satisfaction, and team development
• In-depth knowledge of food safety regulations and health codes
• Expertise in inventory management, cost control, and financial analysis
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Proficiency in hospitality management software and point-of-sale systems
• Strong problem-solving and decision-making abilities
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Demonstrated experience in menu development and food and beverage trend analysis
• Proven ability to manage and motivate large teams in a fast-paced environment
• Strong organizational skills with attention to detail
• Fluency in English; knowledge of additional languages is a plus

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.