F and B Manager

The Ring Master of our Cirque, the Floor Manager stage-manages the performances in each arena, adding entertainment when needed. The ability to perform under pressure and to inspire the team to do the same is a talent essential to our Floor Manager: engaging with guests to compliment team service; engaging with all of our F&B employees to ensure they give their best performance; and engaging with the executive team to ensure that all department needs, cash accounting, POS responsibilities, safe work practices and cost controls are implemented. All at once.

An ability to see the big picture and the fine details, the skill to communicate across language, cultural and generational barriers, and a talent to designate the pressing priorities are all embodied in great style by a talented Floor Manager.

• Greet and offer friendly interaction with all guests as they move through the environment. Provide information and answers as needed.
• Effectively communicate with all F&B employees as well as with other departments to facilitate outstanding service for all guests in all environments by all staff.
• Motivate the F&B team to give best efforts to each shift, promoting fair practices and strong team morale.
• Maintain the standards and fill in at any F&B post as business needs dictate.
• Maintain product quality, partnering with the kitchen and bar teams as needed.
• Ensure that all state and municipal laws and codes are upheld.
• Maintain security of cash and product, ensuring all accounting practices are observed.
• Maintain adherence to company policy by using coaching, documentation and/ or progressive discipline.
• Follow all guidelines in the Employee Handbook, including but not limited to hospitality expectations, grooming standards and attendance expectations.
• Support the Events team to execute events.
• The position is contingent on creating and overseeing 8 monthly pop-up events: 4 at Elsewhere Topanga and 4 at Petit Ermitage.
• Proactively communicate with executive management; alert to problems, help with solutions.
• Other duties to support F&B service as assigned.

Education and/or Experience-

• 2 years prior experience in guest relations required; experience in a luxury setting is preferred.

Communication Skills

• Ability to read, write, and verbally communicate effectively, diplomatically, and professionally with other departments, guests, and vendors in English.
• Knowledge of other languages is a plus.
• Ability to coach, motivate, train and counsel employees of all ages and cultures is required.

Physical Ability

• The duties of this job regularly require the employee to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 50 pounds.

Other

• Must be able to work weekends/holidays.
• Excellent organizational and analytical skills are required.
• Must have a valid TIPS certification and must have CA Food handling certificate.

Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

This job description includes the essential functions, primary duties and minimum standard of work expected from an employee in this position. In addition, employees are expected to follow employer’s standards, policies, and procedures issued in other media, i.e. Handbook, online, video and memos. Employees are expected to perform all other reasonable duties as assigned by Managers to meet guests’ needs.