Executive Steward

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Chief Steward

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Resort Costa Rica at Peninsula Papagayo:

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing, or hiking a volcano, return to our tropical retreat for farm-to-table dining at one of our five restaurants and bars, refreshing swims, or relaxing spa treatments.

With customized itineraries for families and couples alike, we not only offer unforgettable experiences to our guests but also provide an environment where our team can "FIND YOUR PURAVIDA" in a truly exceptional destination.

If you’re looking to join a world-renowned company that fosters professional growth, well-being, and creativity, Four Seasons Peninsula Papagayo is the perfect place for you. Here, we value our team and offer opportunities for development in an environment that celebrates natural beauty, local culture, and exceptional service.

About the role:

A Chief Steward oversees the stewarding department in a hospitality or food service operation, ensuring all kitchens and back-of-house areas are clean, organized, and compliant with hygiene standards. They are responsible for: Managing stewarding staff (hiring, training, scheduling, and supervising). Ensuring proper use and inventory of cleaning equipment and chemicals. Implementing deep cleaning schedules and maintaining HACCP and food safety compliance. Coordinating with culinary and engineering teams for equipment maintenance. Promoting safety, efficiency, and teamwork in the back-of-house. The role is crucial for maintaining operational hygiene and supporting seamless kitchen and service operations.

What you will do:

Leadership & Team Management

• Select, train, evaluate, lead, and coach all stewarding team members.
• Foster a culture of accountability, teamwork, respect, and safety.
• Ensure team members follow established operational standards and core values.

Sanitation & Compliance

• Maintain strict adherence to HACCP and food safety standards.
• Oversee the sanitation and organization of all kitchens, pantries, waste areas, compactor rooms, staff dining, and stewarding equipment.
• Implement and monitor detailed annual and monthly deep-cleaning schedules.

Inventory & Equipment Oversight

• Manage inventory of cleaning supplies, stewarding tools, and service equipment (china, silver, glassware, etc.).
• Plan and conduct annual audits, coordinate repairs and replacements of machinery and utensils.
• Ensure safe and correct use of chemical cleaning products, providing documentation and training.

Labor & Cost Control

• Develop and maintain efficient labor scheduling to optimize productivity while managing costs.
• Control operating expenses through effective purchasing, cost control, and budgeting practices.

Interdepartmental Coordination

• Work closely with the Executive Chef, Engineering, F&B outlets, Banquet teams, and Hygiene Officer to ensure smooth operations and adequate support for all events and services.
• Attend regular operational meetings to ensure strong communication and cooperation between departments.

Operational Support

• Supervise stewarding support for banquet setups and breakdowns.
• Ensure the stewarding department contributes positively to the guest experience by maintaining the highest standards of cleanliness and efficiency in all support areas.

Safety & Culture

• Promote a safe, inclusive, and respectful work environment.
• Ensure compliance with all local regulations and internal policies, including safety and conduct guidelines.

What you bring:

•One + years experience working within a luxury hotel or similar environment is considered an asset

•Excellent interpersonal skills and communication skills

•Cross cultural sensitivity, and customer service orientation

•Guest centricity and understanding the importance of guest’s preferences.

What we offer:

•Competitive Salary, wages and a comprehensive benefits package

•Excellent Training and Development opportunities

•Complimentary Accommodation at other Four Seasons Hotels and Resort

•Complimentary Dry Cleaning for Employee Uniforms

•Complimentary Employee Meals

Schedule & Hours:

•This is a full-time position

•The working hours will primarily be early mornings and days, during weekdays and weekends.

Learn more about us:

http://www.fourseasons.com/costarica/

http://jobs.fourseasons.com/