Job is working in Wisconsin Dells 5 Days a week. Lodging could be provided with compensation package.
Essential Job Functions:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Ensure all hotel guest rooms and public spaces are inspected, cleaned, and in proper operational conditions at all times.
Promote sanitation, safety, security efforts, and guest services of the Hotel.
Responsible for maintaining guest satisfaction scores above the brand requirement
Plan and execute deep cleaning projects to ensure overall upkeep of hotel.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Manage the day-to-day activities of the housekeeping department
Plan, schedule, and organize work within the housekeeping department to ensure proper coverage
Communicate and enforce policies and procedures
Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts.
Responsible for recruitment, hiring and training of all housekeeping team members.
Ensure that staff report to work as scheduled. Document any late or absent team members.
Coordinate breaks and assign work duties to staff.
Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective duties.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service
Monitor, coordinate, and execute the special needs and requests of VIP, repeat guests, and members of frequency programs.
Manage and Control expenses within all areas of housekeeping.
Responsible for ordering supplies and keep adequate par levels of supplies and equipment.
Assist staff with their job functions - including cleaning guestrooms or public areas
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Follow hotel policy with lost/stolen items
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Ensure team is trained on all the safety training topics and ensure on going compliance.
Complete monthly inventories of linen supplies, and equipment
Investigate new and improved cleaning methods and instruments
Associate is held accountable for all duties of this job and other duties as assigned. Experience & Education:
2-3 years housekeeping/laundry experience
Supervisory experience
Working Conditions:
Must be able to frequently stand up and move about the facility
Must be able to occasionally lift, carry, push & pull up to 50 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
Must be able to frequently handle objects and equipment to maintain the facility
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room temperatures
Job Requirements:
Must be a United States citizen or possess a valid work permit
Must have exceptional communication skills when interacting
Must be able to accurately follow instructions, both verbally and written
Must have general computer skills
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.