Executive Housekeeper

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Executive Housekeeper leads the strategic and operational execution of the Housekeeping Division, ensuring flawless delivery of cleanliness, hygiene, visual aesthetics, and personalised service to the standards of Forbes Travel Guide, Leading Quality Assurance (LQA), and HACCP. As a senior leader, the role supports the emotional luxury journey of each guest by elevating service rituals, ensuring health and safety compliance, and preserving the heritage and distinction of one of the world’s most iconic hotels.

With oversight across rooms, public areas, floral aesthetics, outsourced services, and laundry partnerships, the Executive Housekeeper cultivates a high-performance team culture aligned with Accor values. The role is succession-ready for future leadership expansion, contributing to cross-functional initiatives, innovation projects, and operational transformation—positioning it for salary band progression in alignment with scope and performance.

Qualifications

Knowledge and Experience

• Diploma or Degree preferably in hospitality or related field.
• 7 years in industry experience, minimum 3 years as a Director of Housekeeping.
• Experience in similar size/style of hotel 5-star resort/business.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Strong working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS (OC).
• Interpersonal skills to deal with guests and staff issues combined with adequate flair and style to fit the position and place.
• Confidently able to resolve problems and make decisions.
• Able to work with no close supervision and able to run the department and make business decisions independently.
• Adaptable to multicultural guest needs, strives within diverse cultures.
• Can use sensitivity and discretion in supporting guest needs.
• Targets to constantly improve the guest service experience.
• Leadership skills required – collaborative, enabling, has a sense of urgency, organised, entrepreneurial and able to set priorities.
• Career focused, wanting to grow and develop, self-driven.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.