Executive Host - Maryland

Why We Need Your Talents: 

The Executive Host is responsible for providing quality guest service, guest satisfaction, and increasing rated play and grows actual revenues annually, consistent with property plan, and cross property goals. The Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share as being the key contact for guests and repeat visits. Maintains high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players needs and requests and resolves player issues following established guidelines.

Where You'll Make an Impact: 

• Works with Management within budget for premium rated players and VIP promotions.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Ensure guests have a favorable gaming experience thorough developing trust and confidence in their player development hosts.
• Evaluate customers play for comping needs.
• Issues comps as necessary and authorized.
• Responsible for managing and increasing rated play.
• Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special events.
• Coordinates the lines of communication between guest and other departments to ensure quest satisfaction.
• Coordinates, and implements player promotional plans, processes and programs.
• Review activities and promotional status with Director/Vice President of Player Development.
• Meet with departmental director and managers as necessary.
• Supervise Casino Hosts.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Must-Haves: 

• Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
• A four (4) year degree in Marketing, Business and or a related field or equivalent work experience.
• Must be able to obtain and maintain a valid gaming license as determined by the state Gaming Control Agency for the position.
• Ability to communicate clearly and effectively both orally and in writing.
• Requires excellent analytical, problem solving, critical thinking and decision-making skills.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Knowledge of Player Tracking System, AS400, Microsoft Word and E.D.T systems.
• Knowledge of Gaming regulations
• MUST have previous casino experience.

Physical Requirements: 

• Standing/walking time
• Lifting, stooping, bending etc.
• Use of stairs and elevators 

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.