Event Services Manager

POSITION OVERVIEW

As an Event Manager at Balboa Bay Resort, you’ll play a key role in delivering exceptional experiences that reflect the resort’s commitment to quality, creativity, and personalized service. This position is responsible for managing events from initial planning through execution, ensuring every detail meets both client expectations and resort standards. You'll work closely with clients, chefs, banquet teams, and fellow managers to create seamless and memorable events, from high-level corporate meetings to grand waterfront celebrations. The ideal candidate is organized, solution driven, and passionate about hospitality, with the ability to balance operational precision and creative vision in a fast paced, client focused environment.

KEY RESPONSIBILITIES:

Event Execution and Creativity:

• Oversee flawless execution of events, ensuring all procedures are followed and banquet event orders are accurately detailed.
• Develop creative solutions for client requests, tailoring events to meet their unique goals and preferences
• Stay current on event management and design trends, incorporating fresh, innovative ideas to enhance the guest experience.
• Collaborate closely with the Executive Chef to design imaginative, customized menus that align with client visions.
• Deliver exceptional event experiences through a blend of operational precision, creativity, and personalized service.

Revenue Maximization and Client Relations:

• Identify opportunities to increase revenue through effective cross-selling and up-selling strategies that enhance the guest experience.
• Manage group room blocks and programs, ensuring all contractual obligations are met for both the Resort and clients.
• Monitor event expenses closely to maintain alignment with client budgets and ensure accurate, timely billing.
• Support overall event success through detailed oversight of financial and logistical elements.

Problem-Solving and Communication:

• Proactively resolve operational challenges during events through close collaboration with Resort staff and clients.
• Communicate clearly and professionally with clients, vendors, and internal teams to ensure alignment and confidence in event execution.
• Personally greet clients on event days and introduce them to the Banquet Captain to support a smooth handoff and execution.
• Maintain a high level of professionalism and expertise in all communications, reinforcing trust and confidence among stakeholders.

Qualifications

Required Qualifications:

• High School diploma or general education degree (GED), or equivalent combination of education and experience.
• At least 2 years of experience in event management or related professional area.
• Knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Knowledge of meeting room setups and procedures.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including nights, weekends and holidays when clients are in house.
• Proficient knowledge of computers, Microsoft Excel, Word and Outlook.
• Ability to learn computer systems used at the Resort.
• Ability to effectively communicate in English, in both oral and written forms.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management.
• Experience with managing large groups, weddings and social events in a hotel or resort.
• Previous experience working in a similar setting.
• Proficient in Delphi FDC, Opera, Social Tables.
• Industry certification (ex. CMP, CSEP, DMCP).
• Knowledge of current Audio/Visual equipment and setups.