Duty Manager

The Duty Manager plays a pivotal role in ensuring the seamless day-to-day operation of the property. This role is responsible for upholding the hotel’s reputation for excellence in service, guest experience, and operational efficiency. Acting as the key representative of management during shifts, the Duty Manager ensures that all guests receive exceptional, personalized service and that departmental teams operate cohesively to deliver the brand promise of Newmark Hotels & Reserves

• Minimum 3 years’ management experience in a luxury hotel or hospitality environment.
• Strong operational understanding of front office, guest services, and housekeeping coordination.
• Excellent communication and interpersonal skills, with fluency in English (written and verbal).
• Demonstrated ability to handle guest complaints with empathy and professionalism.
• Proficient in MS Office (Word, Excel) and property management systems such as Opera.
• Highly organized, detail-oriented, and able to perform effectively under pressure.
• Leadership qualities that inspire teamwork, accountability, and excellence.
• Professional, presentable, and committed to maintaining the high standards of the V&A Hotel and Newmark Hotels & Reserves brand