Drybar Receptionist (Full-time)

Benefits to working at Balboa Bay Resort & Club:

• Hotel Discounts
• 401K
• Competitive Wages
• Medical / Vision / Dental Coverage
• Tuition Reimbursement
• Complimentary Parking and Meals
• Training and Promotional Opportunities

Position Summary:

Drybar Receptionist are responsible for providing excellent client experiences, facilitating shop flow, and reporting daily sales results. We expect our Bartenders to be committed to contributing to the success of the team and the shop.

Duties & Responsibilities

• Lead client experience from check in to check out ensuring Drybar standards are upheld
• Check clients in and out through Booker
• Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
• Troubleshoot any Booker issues and make changes to client profiles when needed
• Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
• Elevate scheduling concerns to Customer Service team when necessary
• Check notes section of Booker for any special client requests
• Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
• Serve complimentary beverages to our clients
• Maintain shop cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service
• Create a bar-like atmosphere by engaging with clients and team members
• Maintain clear communication with shop management about overall shop operations
• Sell products, tools, and memberships
• Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
• Contribute to a positive shop atmosphere
• Attend any mandatory shop meetings
• Uphold Drybar’s 10 Core Values
• Train new Bartenders: thoroughly educate new Bartenders on Booker, Drybar’s core values, Bartender Non-Negotiables in order to set up new hire for success in the role
• Side work and cleaning duties
• Other duties and projects as assigned

Other Responsibilities/Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Regular attendance in conformance with our standards
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs including weekends, holidays, etc. 
• Maintain cleanliness of the Drybar and equipment
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of shifts
• Integrity and trust
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure

Qualifications (relevant experience, education and training):

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Functional Skills & Learning
• Has the functional and technical knowledge and skills to perform a blowout to Drybar standards. Open to receiving constructive feedback, coaching and is excited to learn.
• Creativity & Troubleshooting
• Comes up with new and unique ways to give a Drybar style on all hair types and lengths. Adjusts styling techniques for a diverse clientele with a wide range of personal preferences.

Qualifications (relevant experience, education, and training) Continued:

• Communicate well with clients and team members
• Desire to provide outstanding customer service to clients
• Able to contribute and work well in a team environment
• Open to learning and receiving feedback from clients and shop leaders

Special Skills & Abilities/Mental and Physical Demands:

• Standing, walking, and using hands, wrists, and arms for up to 8 hours
• Lifting up to 15 pounds
• Frequently stands, bends, stoops, twist and turn for prolonged periods of time.
• Frequently reaches by extending hand(s) and arm(s) in any direction
• Regularly talks when communicating with members & guests