Driver/Bellperson

Position Summary

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner.  Transports guests as necessary utilizing the property vehicles.  Must possess Class E driver’s license.  Provides information about hotel facilities and accommodations.

Essential Functions

• Post in center of lobby (as opposed to bell stand).  Bell stand is the information library and should only be occupied when retrieving information.
• Greet EVERY customer immediately with a friendly and sincere welcome.  Remain calm and attentive, especially during heavy hotel activity and emergencies.  Obtains guest name via luggage tags, or by asking the guest.  Addresses the guest by name frequently.
• Retrieve guest items from cars, busses, vans and carts.  Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift. Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Organize and store luggage as necessary in a designated area.
• Escort customers to accommodations; visually inspect room and telephone and deficiencies such as towels to housekeeping immediately.  Point out room features and directory for reference.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Drive guests to the destination of their choice that is within a 5 mile radius of the hotel.
• Complete all other duties assigned by Front Office Supervisor or manager.

$11.15 an hour plus tips.

Benefits

• Hotel Discounts