Dock Master

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Dock Master is responsible for overseeing and supervising the Resort’s Marina and storage area which includes 39 wet slips. The Dock Master, along with the Dock Attendant, is responsible for serving the marina customers and guests while maintaining the cleanliness of the marina. The ideal candidate is expected to undertake such other duties as may be reasonably required for the smooth running of the marina and when necessary to stand-in for other members of staff to the best of his/her ability.

Essential Functions:

• Oversee the placement of all boats to ensure the maximization of each slip is utilized.
• Ensure the Docks are consistently monitored for safety and efficiency purposes.
• Maintains open communication with General Manager, Assistant General Manager and associates at all times.
• Ensure a successful partnership with the Maintenance and Front Desk teams to ensure the arrival experience is seamless for all guests.
• Provide the highest level of customer and guest services, expedite any and all requests, delivery of provisions and packages.
• Carry out routine cleaning duties that meet established quality standards for all marina-related operations; ensure that standards are maintained and that quality and delivery commitments are met.
• Perform marina-related duties such as securing boats to docks, connecting and monitoring utility services (power, water and telephone), black water pump out, waste disposal and facility sanitation.
• Routinely operate motor and water vehicles and various other mechanized equipment. Provide general security; report disturbances in dock area and maintain general vigilance.
• Provide service to marina and facility guests and carry out routine marina maintenance.
• Comply with instructions or duties as may be reasonably assigned.
• Make reservations and check in marina guest.
• Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance;
• Meet commitments Assists, coach & mentor other associate members as needed.
• Performs other duties as assigned.

Qualifications:

High School Diploma or equivalent; college degree preferred. Three or more (3+) years’ experience in hospitality, RV & Marina preferred with two or more (2+) years of managing a marina. This position requires the candidate to spend 90% off his or her work day in the outdoor Marina location. Must be able to tolerate hot, humid work conditions.