Director of Rooms

Company Description

An escape for those seeking total wellbeing, unbridled adventure, and cultural edification; balance at Hacienda AltaGracia is founded with the belief that total wellbeing comes from being able to move fast or slow. This serene 50-casita resort features 180 bird-song-filled acres of untamed tropical forest, coffee farm, equine stables, organic chef’s gardens and Casa de Agua, a holistic wellbeing center and home to the Estée Lauder Skin Longevity Institute. Experience the escape of our soul-stirring wellness journeys, soulful cuisine, and adrenaline packed adventures through bespoke itineraries – personally curated to elevate your experience and leave you transformed.

Job Description

Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality.

• Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation.
• Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
• Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery.
• Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
• Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
• Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.

Qualifications

• Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential.
• A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
• Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
• Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.