Director of Rooms

The Director of Rooms is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Laundry Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist, and support front of the house operations as needed.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Have knowledge and understanding of all department policies and procedures and communicate and enforce all policies fairly and consistently with staff.
• Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all team members according to Peachtree Hospitality Management standards.
• Develop team member’s and ensure they are fully trained.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Actively participate in Manager on Duty program as scheduled.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Ensure no-show revenue is maximized through consistent and accurate billing.
• Ability to perform all jobs within the Front Desk when needed.
• Work closely with accounting on follow-up items, i.e. returned checks, rejected credit cards, team member discrepancies, etc.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee,education/enforcement, and communication of safety issues through department meetings.
• Maintain lobby and front desk presence during peak hours as needed.
• Manage and organize large turn days (including guest check-ins and check-outs).
• Monitor out-to-order, out-of-service, and show rooms.
• Have knowledge and understanding of all policies and procedures, including the Fair Treatment Policy and Equal Opportunity, and communicate and enforce all policies fairly and consistently with staff.
• Be knowledgeable about the accident prevention program, including safety committee,
education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.
• Effectively manage emergency situations, i.e. fire, bomb threat, inclement weather, robbery, guest illness and/or accident.
• Ability to perform all jobs within the Front Office, Housekeeping, and Laundry departments when needed.
• Control department expenses to achieve budgeted profit.

Competencies
• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Excellent customer service skills.
• Must be computer literate.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Must be effective at managing and leading a staff by listening to, understanding and clarifying
concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and
consider adjust or modify to meet the constraints of a particular need.

Physical Demands
• Long hours sometimes required.
• Medium work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.

Travel Required
• 0%

Required Education and Experience
• Four Year College Degree is preferred, and/or equivalent work experience.
• Certification preferred: Certification as required by franchise.
• Previous supervisory experience in a hotel preferred.
• Financial knowledge required.
• Must have a valid driver’s license from the applicable state

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.