Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

Four Seasons Hotel Hanoi at Hoan Kiem Lake

Are you ready to lead an iconic property in the heart of Hanoi, where culture, tradition, and modern luxury converge? As Director of People and Culture of Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will helm a team of exceptional professionals dedicated to delivering the legendary Four Seasons experience.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.        

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

As Director of People & Culture for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will be a key member of the Planning Committee, contributing to the strategic and operational direction of the hotel. Reporting to the General Manager, you will lead all aspects of the People & Culture division, ensuring the hotel attracts, develops, and retains top talent while fostering a culture that reflects the values of Four Seasons. You will be an integral part of shaping the employee experience and supporting leaders across the hotel in creating a workplace built on trust, care, and growth.

What You Will Do

• Lead the People & Culture Function: Oversee all areas including recruitment, employee relations, career development, learning and development, benefits administration, and compliance with Vietnamese labour law.
• Drive Engagement and Culture: Implement strategies that promote an inclusive workplace, high engagement, and the Four Seasons culture of treating others as you wish to be treated.
• Ensure Compliance and Best Practice: Manage wage and hour compliance, contracts, compensation structures, and employee communications in line with corporate guidelines and local regulations.
• Strengthen Talent and Succession: Build a strong pipeline of future leaders through structured career planning, succession planning, and development programmes.
• Support Leaders and Teams: Partner with department heads to coach and develop leadership capabilities, monitor performance, and manage disciplinary actions consistently and fairly.
• Deliver Learning Excellence: Analyse training needs across the hotel and create impactful programmes that ensure employees deliver Four Seasons standards and are prepared for internal promotion.
• Manage Budgets and Resources: Prepare, monitor, and review the Human Resources budget, ensuring cost-effectiveness while supporting employee engagement activities.
• Foster Communication: Ensure clear, effective, and timely communication with all employees, leveraging the right channels to engage different audiences.

What You Bring

• A degree in Hospitality, Human Resources, Business Administration, or equivalent experience.
• A minimum of five years’ experience as a Director of People & Culture (or equivalent senior HR leadership role) within the luxury hospitality sector.
• In-depth knowledge of Vietnamese labour law and HR compliance requirements.
• A proven track record in talent acquisition, employee engagement, leadership development, and succession planning.
• Strong business acumen with the ability to analyse workforce data, manage budgets, and contribute to strategic decisions.
• Exceptional interpersonal and communication skills, with the ability to influence, coach, and build trusted relationships at all levels of the organisation.
• A collaborative and empathetic leadership style, with the integrity and discretion required to handle sensitive employee matters.
• Fluency in both Vietnamese and English.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and development, with access to world-class training programs.
• Complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for business attire.
• Complimentary employee meals.

Join Our Journey

Are you ready to redefine luxury hospitality in one of Asia’s most captivating destinations? Be part of a global family that celebrates innovation, collaboration, and excellence.

Learn more about what it’s like to work at Four Seasons:
Four Seasons Careers
LinkedIn - Four Seasons Hotels and Resorts

Important Note

• This position is open to Vietnamese nationals only.
• The successful candidate must hold or obtain proper work authorization for the country in which this position is located.