Director of Operations, Banff Lodging

The Director of Operations, Banff Lodging is a key member of a collaborative senior management team. Reporting directly to the Vice President of Banff Operations for Banff Jasper Collection, the Director of Operations is responsible for the onsite leadership and development of current and future hotels in the Banff Area (defined as south of Columbia Icefields). Key responsibilities include the transformation of guest hospitality and employee engagement in addition to daily operations, maintenance, financial results, and community engagement. In this capacity, this role will lead a management team in Banff and Waterton including Rooms, Housekeeping, Facilities, F&B, Hotel Accounting and Programming.

ASAP

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

Major Responsibilities

• Lead Banff Lodging operations managers in the achievement of goals: financial, guest hospitality, employee engagement and community
• Inspire a culture of hospitality excellence within the team to deliver best-in-class, brand-aligned experiences to guests
• Collaborate with VP, Operations in the development and execution of Banff Jasper Lodging strategies, business plans and goals
• With support from Senior Director F&B and team, manage the hotel F&B teams to deliver integrated experiences and successful, competitive downtown restaurants.
• Provide leadership and coaching that that inspires curiosity and results in an empowered, solution driven team that focuses on continuous improvement
• Partner with P&C to achieve a highly engaged team, that meets staffing goals, promotes employee retention, and builds talent internally
• Be a hands-on and engaging leader, with a high attention to details, implementing process, and procedure to solve problems and make positive changes
• Create a guest obsessed team culture and lead transformation that results in high-value guest experiences
• In collaboration with VP Operations, manage day-to-day needs of property commercial tenants
• Through industry and community engagement, represent BJC Lodging interests and maintain positive profile
• Partner with the Director of Facilities and VP, Operations to ensure physical assets support hospitality excellence
• Establish controls that create accountability, identify risks and opportunities
• Report on month end results, forecast future expense and contribute to the development of annual budgets
• Report business needs and solutions to VP, Operations on a weekly basis

Leadership Qualities

• Proven ability to create brand aligned, unforgettable and inspiring experiences
• Passion and commitment to Banff: community and lodging
• Curios listener with ability to lead, collaborate and coach in planning and execution
• Infectious positive outlook
• Strong attention to detail combined with a sense of style/panache
• Results driven with strong belief in importance of hospitality and culture
• Empathetic and selfless leader
• Organized and effective communicator
• Strong financial acumen

Experience

• 10+ years of experience in hospitality, lodging and travel required
• Proven ability to transformed guest experience and employee engagement
• Proven leadership experience in world class/market leading hotels
• Experience with best in class operating systems, training, colleague development and the operational management of large and complex hotel properties
• Experience managing annual budgets, P&L statements, and Capital budget requests
• Experience using guest satisfaction platforms such as Revinate, Trip Advisor, and similar platforms that measure NPS
• Ability to understand and analyze guest and employee feedback, build appropriate action plans, implement, and respond professionally to concerns

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.