SUMMARY:
The Director of Hotel Operations will direct, and coordinate activities of the hotel and other areas assigned by COO, to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through direct report supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Ensure service and product standards are maintained at a 4-star level.
- Manage guest and community relations.
- Devise and implement programs to increase customer quality and service.
- Review and maintain guest comment card satisfaction scores.
- Ensures implementation of standards, procedures, hotel policy for personnel administration and performance
- Develop, implement and review marketing direction with the Director of Marketing Develop and implement yearly rooms’ budget and 30-60-90-day forecast.
- Establishes and implements realistic and effective operating and capital budgets and forecasts and compares actual operating results with budgeted projections; facilitates operational profitability through proper anticipation and adjustment of hotel operations.
- Develop and maintain rooms’ historical data.
- Maintain effective staffing and cost controls in all areas.
- Formalizes and executes policies and activities designed to improve the property’s operational profitability and/or service.
- Maximizes revenues and service.
- Maintains competitive and profitable room rates.
- Ensures and inspects cleanliness of hotel.
- Keep all areas clean & sanitized.
- Conducts performance reviews for all employees under his/her responsibility.
- Responsible for maintaining a regular, consistent attendance record.
- Other duties as assigned by COO.
QUALIFICATIONS:
- Bachelor’s Degree required; Three-Five years Hospitality Management experience required.
- Must be able to read, write, and verbally communicate fluently in English.
PHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Employee is regularly required to lift and/or move up to fifty pounds.
The Employee must be able to work around chemicals in enclosed locations.
The Employee must be able to safely use cleaning products and safely operate cleaning equipment.
Work is generally performed with exposure to heat, fumes, water and steam and cleaning chemicals in enclosed areas.
The noise level in the work environment is usually moderate.
- Face-to-face / in person: High level of interactions with employees and vendors. Moderate with guests.
- Telephone interactions: High level of interactions with employees and vendors. Moderate with guests.