Director of Hotel Operations (French Speaking Essential)
Valor Hospitality
Full-time
On-site
Africa
Job Title: Director of Hotel Operations (French Speaking Essential)
Company: Hilton Kinshasa, Managed by Valor Hospitality Partners
Location: Kinshasa, Democratic Republic of Congo
About Hilton Kinshasa
Hilton Kinshasa, managed by Valor Hospitality Partners, is an award-winning hotel situated in the vibrant heart of the Democratic Republic of Congo’s capital city. Catering to both business and leisure travellers, the hotel offers world-class facilities including elegant guest rooms and suites, diverse dining venues showcasing local and international cuisine, flexible meeting and event spaces, a fitness centre, and a refreshing swimming pool.
Hilton Kinshasa is committed to delivering hospitality excellence while embracing the rich culture and dynamic energy of Kinshasa. Guests enjoy an elevated stay marked by outstanding service, luxurious amenities, and the warmth of Congolese hospitality.
About Valor Hospitality Partners
Valor Hospitality Partners is a leading global hospitality management company, partnering with prestigious brands like Hilton to operate and develop hotels across multiple continents. Known for its innovative, people-first philosophy, Valor Hospitality is dedicated to creating lasting value for owners, team members, and guests.
We’re hotel people - Hotelitarians - a team of curious, courageous thinkers and doers passionate about helping your business thrive.
A whole world of local.
With deep local knowledge and global expertise, we deliver excellence across diverse markets.
Our Culture
At Valor Hospitality, we go beyond traditional hospitality by fostering meaningful connections and creating memorable experiences for guests and team members alike. Our people-centric culture thrives on passion, collaboration, and a commitment to excellence, reimagining hospitality through exceptional service.
The Role
The Director of Hotel Operations will assist the General Manager by leading and managing hotel operations, with a strong focus on the very busy Food & Beverage department, including conferences and events. This pivotal leadership role ensures operational excellence, seamless guest experiences, and compliance with brand standards, while overseeing both the Rooms Division and Food & Beverage operations.
Company: Hilton Kinshasa, Managed by Valor Hospitality Partners
Location: Kinshasa, Democratic Republic of Congo
About Hilton Kinshasa
Hilton Kinshasa, managed by Valor Hospitality Partners, is an award-winning hotel situated in the vibrant heart of the Democratic Republic of Congo’s capital city. Catering to both business and leisure travellers, the hotel offers world-class facilities including elegant guest rooms and suites, diverse dining venues showcasing local and international cuisine, flexible meeting and event spaces, a fitness centre, and a refreshing swimming pool.
Hilton Kinshasa is committed to delivering hospitality excellence while embracing the rich culture and dynamic energy of Kinshasa. Guests enjoy an elevated stay marked by outstanding service, luxurious amenities, and the warmth of Congolese hospitality.
About Valor Hospitality Partners
Valor Hospitality Partners is a leading global hospitality management company, partnering with prestigious brands like Hilton to operate and develop hotels across multiple continents. Known for its innovative, people-first philosophy, Valor Hospitality is dedicated to creating lasting value for owners, team members, and guests.
We’re hotel people - Hotelitarians - a team of curious, courageous thinkers and doers passionate about helping your business thrive.
A whole world of local.
With deep local knowledge and global expertise, we deliver excellence across diverse markets.
Our Culture
At Valor Hospitality, we go beyond traditional hospitality by fostering meaningful connections and creating memorable experiences for guests and team members alike. Our people-centric culture thrives on passion, collaboration, and a commitment to excellence, reimagining hospitality through exceptional service.
The Role
The Director of Hotel Operations will assist the General Manager by leading and managing hotel operations, with a strong focus on the very busy Food & Beverage department, including conferences and events. This pivotal leadership role ensures operational excellence, seamless guest experiences, and compliance with brand standards, while overseeing both the Rooms Division and Food & Beverage operations.
Key Responsibilities
- Assist the General Manager in leading and managing all hotel operations, with particular emphasis on the Food & Beverage department, including conferences and events.
- Oversee daily operations of Front Office, Housekeeping, Restaurants, Bars, and Banqueting departments.
- Collaborate with other hotel departments to ensure smooth and efficient hotel operations.
- Develop and implement strategies to optimize operational efficiency, cost control, and team performance.
- Ensure compliance with all brand standards, health and safety regulations, and local laws.
- Lead, mentor, and develop a diverse team, fostering a culture of high performance, accountability, and guest-centric service.
- Monitor guest feedback and proactively implement improvements to enhance guest satisfaction.
- Manage operational budgets and forecasts aligned with the hotel’s financial goals.
Requirements & Qualifications
- Proven experience (minimum 8 years) in hotel operations leadership, preferably within international branded hotels, with at least 3 to 5 years in the following positions. Operations Manager, Deputy General Manager, Director of Operations. 100 rooms and more.
- Strong expertise in Food & Beverage management alongside Rooms Division operations.
- Experience working in Africa is highly advantageous.
- Excellent leadership, communication, and organizational skills.
- Ability to lead and inspire multicultural teams in a dynamic, high-pressure environment.
- Fluency in French and English is mandatory.
- Degree or relevant professional qualification in Hospitality Management or related field.
Additional Information for Applicants
- Single status application. Package is net US Dollars market-related and will be discussed during the shortlist stage.
- Contract: 1-year contract, renewable for a second year.
- Benefits: One flight home for annual leave, meals on duty, medical aid, uniform laundry, apartment accommodation, and transportation to and from work.
- Application Requirements:
- CV must be 100% up to date.
- Please capture your current salary information in Dollar value and be very accurate, as this will be verified
- Provide a recent and relevant profile picture (no outdated images).
- Include contactable references with phone numbers and email addresses.
- Complete all relevant application details for accurate matching.
- Shortlisted candidates will attend a mandatory virtual introduction interview via smartphone or computer.
- Applicants must have a maximum 1-month notice period and a valid, updated passport.