Director of Hotel/Hotel General Manager - Maryland

Why We Need Your Talents:

The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star boutique hotel experience.  Reports to the property General Manager.

Where You'll Make an Impact:

• Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores.
• Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Maryland Gaming Commission.
• Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams.
• Directs the hotel department’s staff; Front Office (Front Desk and Bell/Door), Housekeeping, Food and Beverage, Facilities.
• Partners with the VP of Sales to help execute the Live! Sales and strategy.
• Collaborates on the operation of the Contact Center.
• Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls.
• Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas.
• Evaluates the results of overall operations regularly and systematically.
• Supports the revenue optimization strategy to yield maximum financial results for the company.
• Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests.
• Ensures that expectations of all direct reports are clearly defined and understood.

Skills to Help You Succeed:

• Ability to:
  • Maintain visual attention and sustained mental concentration for significant periods of time.
  • Create innovative strategic plans that are guest service-oriented.
  • Analyze and interpret marketing research and financial data.
• Interpersonal Skills.
• Detail Oriented.
• Operational Knowledge.
• Team Building.
• Financial Management.
• Flexible Schedule.

Must-Haves:

• Education:
  • High School Diploma or GED required
  • 2 year degree in hospitality, finance or management (or) equivalent work experience is preferred.
• Experience:
  • Five to ten years of related experience and/or training, or an equivalent combination of education and experience.
  • Experience at a 4 or 5 star rated Hotel is required.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to stand and walk for extended periods of time and move up and down steps daily
• Ability to lift 20-30 pounds
• Use of stairs and elevators

Perks We Offer You

•  Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement

• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.