Director, Banquets

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for a Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Are you a passionate leader who thrives on creating unforgettable events and inspiring large teams? We’re looking for a Director, Banquets to take charge of our banquet operations, leading a talented team of 200 colleagues to deliver flawless service that leaves a lasting impression on every guest.

What You’ll Do:

• Shape a Service Culture: Build and nurture a team of specialists dedicated to delivering engaging, memorable banquet experiences that align with our brand’s commitment to excellence.
• Lead with Vision & Impact: Plan strategically, communicate clearly, and ensure ongoing training to maintain the highest standards in service and operations.
• Empower Your Team: Assign meaningful roles and hold your managers and staff accountable — fostering ownership and pride in their work.
• Deliver Consistent Excellence: Ensure every guest interaction meets or exceeds hotel and Food & Beverage standards, always reflecting our core values of Respect, Integrity, Teamwork, and Empowerment.
• Drive Communication: Lead monthly meetings and daily briefings to keep your team informed, aligned, and motivated.
• Own the Details: Oversee all event logistics, from room setups to equipment maintenance, guaranteeing every detail is flawless and timely.
• Engage with Clients: Meet with key clients and special guests, including those from JD Power, to ensure their unique needs are met with care and professionalism.
• Manage Resources Wisely: Oversee labor forecasting and scheduling to optimize efficiency while managing capital improvements in your department.
• Develop Future Leaders: Use tools like LEAD to cultivate a pipeline of talented managers ready to step up through succession planning.
• Champion Our Meeting Planners: Collaborate closely to exceed meeting planner goals and deliver exceptional event experiences.

Qualifications

• Minimum 2 years as Assistant Director/Director in a Luxury property of 35,000 square feet.
• Minimum 5 years of F&B experience.
• Strong math and financial skills
• Experience in a strong union environment 

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

The Ontario base salary range for this position is $85,000 - $95,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE

At Fairmont Royal York, you won’t just lead a team — you’ll shape the future of one of Canada’s most iconic hotels. As part of Accor’s global family, you’ll have the scale of an international brand with the autonomy to make a lasting local impact. We’re building a culture that celebrates innovation, supports growth, and values every voice. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]