| ESSENTIAL FUNCTIONS: | |
| Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. | |
| Demonstrates an ability to acquire, master and perform excellent customer service skills. Exhibits a positive, outgoing personality. Acts as a role model and is influential in selling the Diamond status message to both customers and employees through example and leadership. Acts as a host initiating preferential treatment for Diamond status members that will reinforce loyalty and continued patronage. Promotes positive interaction with Harrah’s guests and employees at all times. Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service. Provides assistance to customers at Valet, Hotel Lobby and Hotel Check-in. Stays completely informed of all Marketing programs. Position is located in a cigarette-smoke environment. | |
| EDUCATION/SKILLS/EXPERIENCE: | |
| High school diploma required. Ability to read and write English. Minimum of (2) years experience in a highly visible customer service role. Ability to work independently with minimal supervision. | |
| DISCLAIMER: | |
| “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).” |