Content Specialist

Position Summary 

Radisson is currently looking for a Digital Content Specialist (Content Editor) who will be responsible for on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app to join its new Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.   

The right person for this role: 

• Is a Native English Speaker 

• Is Digital savvy and passionate about digital and websites  

• Has a strong attention to details and seeks quality 

• Sets a high bar for themself 

• Likes to solve problems and thinks creatively 

• Is adaptable/resilient and knows how to handle the unexpected 

• Is intellectually curious and creative 

• Is organized and able to navigate competing priorities 

• Can evaluate, suggest and adapt content to make it perfect for the website and app. 

Mission 

The Digital Content Specialist at Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to:   

• Work with the content tools (CMS, DAM and Translation flows) in order to keep the digital channels up-to-date and appealing to the customers. 

• Support the hotel content needs in order to drive business to the properties 

• Ensuring compliance to brand guidelines and superior content quality to the website and app. 

Responsibilities 

The Digital Content Specialist has the responsibility to: 

• Create new content for hotels that will be onboarded to RadissonHotels.com and Radisson Hotel app following guidelines and technical requirements  

• Operate the Content Management System (CMS) to publish content on the website and app. 

• Manage requests from intake of request, receiving copy and images, loading into CMS, and publishing to the site. 

• Manage the sending of translations process on content requests through CMS. 

• Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible. 

• Review reported content requests and resolve the requests accordingly 

• Follow and uphold Brand and Site style guides and standards, guidelines provided by the SEO team and ADA compliance.  

• Keep current on the latest editorial and user experience techniques and share best-practice examples with team members 

• Maintain high-standard web content on RadissonHotels.com and Radisson Hotel app 

Requirements/Skills 

The Digital Content Specialist must possess the following requirements and skills: 

• A high/native level of English 

• A working to high level knowledge of French is a plus. 

• Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment. 

• Ability to adapt to rapidly changing, time-constrained launch schedules.  

• Highly detail-oriented, organized, and patient. 

• High degree of ownership and accountability. 

• Experience using a multi-lingual web content management system 

• Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus) 

• Copywriting experience 

• Experience managing content for a global audience preferred. 

• Basic working knowledge of HTML. 

• Capable of working cross-functionally across teams. 

• Ability to work with technical staff to communicate issues. 

• Excellent communication skills.