Radisson is currently looking for a Digital Content
Specialist who will be responsible for the on-time delivery of digital content
on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels
app to join its new Digital Experience Center of Excellence in Madrid. This is
an exciting opportunity to be part of a multinational team made of digital
experts that aims at transforming the way Radisson engages with guests
digitally to make their travel experience special, Every Moment Matters.
The right person for this role:
- Is Digital savvy and passionate about digital and
websites
- Has a strong attention to details and seeks
quality
- Sets a high bar for themself
- Likes to solve problems and thinks creatively
- Is adaptable/resilient and knows how to handle
the unexpected
- Is intellectually curious and creative
- Is organized and able to navigate competing
priorities
- Can evaluate, suggest and adapt content to make
it perfect for the website and app.
The Digital Content Specialist at Radisson
Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels
app display fresh and high-quality content (both text and visual elements) to
help the user making a booking decision. Specifically, the purpose of this role
is to:
- Work with the content tools (CMS, DAM and
Translation flows) in order to keep the digital channels up-to-date and
appealing to the customers.
- Support the hotels in their content needs in
order to drive business to the properties or add new properties to the
website and app.
- Ensuring compliance to brand guidelines and
superior content quality on the website and app.
Responsibilities
The Digital Content Specialist has the
responsibility to:
- Operate the Content Management System (CMS) to
publish content on the website and app.
- Manage requests from intake of request, receiving
copy and images, loading into CMS, and publishing to the site.
- Manage the sending of translations through CMS.
- Ensure workflow remains nimble and updates are
handled as quickly and efficiently as possible.
- Review reported content requests and resolve the
requests accordingly
- Maintain high-standard web content on
RadissonHotels.com and Radisson Hotel app
Requirements/Skills
The Digital Content Specialist must possess the
following requirements and skills:
- A high level of English, a working or high level knowledge of
French is a plus.
- Balance multiple projects, assignments, and
launches simultaneously within a fast-paced, ever-changing work
environment.
- Ability to adapt to rapidly changing,
time-constrained launch schedules.
- High degree of ownership and accountability.
- Experience using a multi-lingual web content
management system
- Familiar with ticketing systems and SLA
Compliance (Workfront knowledge is a plus)
- Basic working knowledge of HTML.
- Capable of working cross-functionally across
teams.
- Ability to work with technical staff to
communicate issues.