Butler

Main Duties and Responsibilities:

• Provides courteous and professional service at all times.
• Reports for duty 15 minutes prior to start of shift, wearing the correct uniform and name badge at all times.              
• Maintains a high standard of personal appearance and hygiene at all times.
• Ensures the working area is kept clean at all times.                                  
• Reads and updates the logbook and initials to signify acknowledgement of entries made by previous Butler. 
• Responsible for the impeccable cleanliness of suites and service areas.
• Escorts and welcomes guest upon arrival; bids "farewell" upon departure.
• Personally attends to the following guest services, including but not limited to: 
• Packing & Unpacking
• Bar set up
• Pantry Inventory maintenance
• Continental Breakfast arrangements 
• Laundry/Valet services
• Pool set up
• Cold misting at pool
• Afternoon tea preparation 
• F&B service
• Serving of daily cocktails & canapes 
• Lighting control
• Amenity replenishment
• Dinner & transfer arrangement confirmations
• Ensures proper record keeping and communication verbally and in written.
• Maintains required par stock for linen, cleaning supplies and amenities in closet area.
• Maintains required par stock for all food and beverage items and related supplies in pantry area.
• Ensures sound safety habits are practiced and enforces established security procedures.
  • Communicates through responsible channels all problems pertaining to engineering/maintenance problems, as well as losses, damage, breakage and all other irregularities.
  • Handles all "Lost and Found" items for his/her guests.
  • Monitors special projects pertaining to specialty cleaning, decorating, rehabilitation, etc.
  • Ensures the proper handling of equipment and manages the daily distribution of all supplies.
  • Ensures professional conduct in general and proper etiquette vis-a-vi guests by staff and self.
  • Patrols assigned suite areas to guarantee their perfect appearance. 
  • Is familiar with the status of every guestroom or suite in his/her charge.
  • Maintains open channels of communication with Housekeeping (dispatcher if appropriate), VIP Services Concierge and Hotel Manager.                                                                                     
  • Maintains working knowledge of all equipment in the guest's room or suite in the event that a guest is unsure of its proper usage.                                                                                                          
  • Familiarizes him/herself with Amenities programs and special amenities as they pertain to the guests in his/her charge.                                                                                                               
  • Ensures that all equipment is properly functioning within the department, ensuring that all malfunctions are reported to your supervisor in a short period of time.
  • Fully familiar with all aspects of the Resort, including directions, outlet information and special promotions or events.                                                                                                                             
  • Attends meetings and training when requested, to ensure proper skills necessary to perform duties.
  • Adheres to the policies, procedures, conditions, and regulations as set 6ut in the Company's Employee Handbook.
• Perform other reasonable duties required by management. 
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

CUSTOMER SERVICE PRIMARY RESPONSIBILITIES:

• Display the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner, paying attention at all times and anticipating and meeting their needs. 
• Respond quickly and positively to guests’ questions, requests, problems, and complaints and resolve them effectively and consistently.
• Maintain overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smile and engage our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrate departmental knowledge and efficiency at all times.
• Stay well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.

Required Qualifications: 

• At minimum, must have completed High School with above average grades.
• College degree preferred but not essential. If College degree is not achieved, the following qualification is essential:
• Minimum two (2) years’ experience in a customer service-related field, preferably the hospitality industry. 
• Proficiencies in the following computer applications:
• Microsoft Word, Excel, Outlook, PowerPoint and Lodging Management System (LMS)
• Proven ability to plan, organize and execute requests. 
• Outstanding verbal and written communication skills.
• Excellent command of the English Language. 
• Ability to work in a self-motivated environment with little supervision. 
• Ability to manage the administration of multiple tasks at one time.